Consulting Services
Proven engagements designed for hospitality organizations ready to modernize, accelerate, and compete on technology.
Hotel Technology Assessment
A comprehensive evaluation of your entire technology stack with a clear executive roadmap for modernization and optimization.
Expected Outcome
A clear, prioritized technology roadmap that aligns your systems strategy with business goals — ready for executive presentation and board approval.
What's Included
- Current state technology audit (PMS, CRS, CRM, POS, guest app)
- Integration architecture review and gap analysis
- Cybersecurity posture assessment
- AI readiness scoring across all systems
- Vendor landscape benchmarking
- Executive technology roadmap (12–36 months)
- Prioritized quick-win recommendations
- ROI model for proposed investments
AI Readiness Assessment
Identify high-value AI opportunities, build your governance framework, and create a concrete 90-day action plan with ROI projections.
Expected Outcome
Board-ready AI strategy with specific, measurable initiatives and a governance model your leadership team can execute with confidence.
What's Included
- Automation opportunity mapping across all departments
- AI use case prioritization with value scoring
- Data quality and infrastructure assessment
- AI ROI model and business case
- Vendor and tool recommendations
- AI governance and ethics framework
- 90-day action plan
- Team capability assessment and training plan
Fractional CIO / VP Technology
Executive-level technology leadership without the full-time hire. Strategic direction, vendor management, and delivery accountability.
Expected Outcome
A senior technology executive aligned to your business goals — available when you need it, without the $300K+ full-time cost.
What's Included
- Executive technology leadership and strategic direction
- Technology roadmap ownership and quarterly updates
- Vendor management, negotiation, and governance
- Annual technology budget planning and oversight
- AI adoption strategy and implementation governance
- Cybersecurity program oversight
- Executive and board-level reporting
- Technology project delivery leadership
Integration Recovery
Emergency stabilization and long-term remediation of broken integrations across your hospitality technology ecosystem.
Expected Outcome
Restored system reliability, reconciled data, and monitoring protocols that prevent future failures — with a documented integration architecture.
What's Included
- Root cause analysis and impact assessment
- Emergency stabilization of critical integrations
- PMS ↔ CRS ↔ CRM ↔ POS reconciliation
- Guest profile sync restoration
- Reservation and rate sync stabilization
- OTA and channel manager integration repair
- Revenue management system reconnection
- Integration monitoring and alerting setup
Digital Transformation
End-to-end digital transformation of your operations, guest experience, and revenue systems — from strategy to execution.
Expected Outcome
A fundamentally transformed operating model with digital-first processes, automated workflows, and measurable improvements in guest experience and operational efficiency.
What's Included
- Digital maturity assessment
- Process redesign and automation strategy
- Technology architecture redesign
- KPI framework and measurement model
- Operating model and org design support
- Change management and stakeholder engagement
- Vendor selection and implementation oversight
- Digital transformation roadmap (18–36 months)