Case Studies
Real engagements. Measurable outcomes. Verifiable results.
Luxury Hospitality Technology Strategy
Luxury Hotel Group
Key Outcomes
- Reduced technology vendor count by 40%
- Established a single guest profile system across all properties
- Projected $2.1M in operational savings over 3 years
- Positioned the group for direct booking growth
Challenge
A luxury hotel group with 8 properties was operating on fragmented, legacy technology systems with no unified guest data strategy, siloed PMS instances, and a lack of integration between CRS, CRM, and POS systems.
Solution
Conducted a comprehensive technology assessment across all properties, designed a unified tech stack architecture, selected best-fit vendors, and created a 3-year technology roadmap with phased implementation milestones.
Hotel AI Readiness Framework
Hotel Management Company
Key Outcomes
- Identified 12 high-value AI use cases
- Secured board approval for a $500K AI investment
- Launched pilot AI revenue optimization program
- 6.2% RevPAR improvement in the first quarter
Challenge
A hotel management company managing 24 properties wanted to implement AI-driven revenue management and guest personalization but lacked a framework for responsible AI adoption, governance, and ROI measurement.
Solution
Delivered an AI Readiness Assessment covering data quality, infrastructure, team capabilities, and vendor landscape. Built a governance model, 90-day action plan, and ROI projection framework.
PMS and Integration Stabilization
Independent Hotel Collection
Key Outcomes
- Restored all system integrations within 72 hours
- Recovered 98.6% of guest records
- Eliminated reservation discrepancies
- Reduced future incidents by 85%
Challenge
A boutique hotel collection was experiencing critical system failures due to a failed PMS migration — guest data loss, reservation sync errors, and broken connections to OTAs, CRS, and revenue management systems.
Solution
Led Integration Recovery engagement covering root cause analysis, emergency stabilization of all critical integrations, PMS data audit and reconciliation, and establishment of integration monitoring protocols.
Aura Aesthetics Digital Transformation
Aesthetic Clinic
Key Outcomes
- Reduced booking friction by 60%
- Increased client retention by 34%
- 78% of appointments booked online
- $400K incremental revenue in year one
Challenge
A premier aesthetic clinic was operating on disconnected systems for booking, EMR, payments, and marketing with no unified client view, resulting in poor client experience and staff inefficiency.
Solution
Designed and implemented a full digital transformation including practice management platform selection, client portal development, automated communications, loyalty program, and AI-driven treatment recommendations.
Vendor Selection and Governance
Luxury Resort Group
Key Outcomes
- Reduced vendor count from 40 to 22
- Negotiated $780K in contract savings
- Established quarterly business review cadence
- Built executive-level vendor performance dashboard
Challenge
A luxury resort group was struggling with vendor sprawl — 40+ technology vendors with no governance model, unclear contract terms, redundant capabilities, and no performance measurement framework.
Solution
Conducted comprehensive vendor audit, developed a vendor rationalization strategy, built a scoring framework, led RFP processes for 6 critical systems, and established ongoing vendor governance protocols.