The Challenge
A boutique hotel collection was experiencing critical system failures due to a failed PMS migration — guest data loss, reservation sync errors, and broken connections to OTAs, CRS, and revenue management systems.
The Solution
Led Integration Recovery engagement covering root cause analysis, emergency stabilization of all critical integrations, PMS data audit and reconciliation, and establishment of integration monitoring protocols.
The Outcome
- Restored all system integrations within 72 hours
- recovered 98.6% of guest records
- eliminated reservation discrepancies
- and implemented ongoing integration health monitoring reducing future incidents by 85%.