The Challenge
A luxury hotel group with 8 properties was operating on fragmented, legacy technology systems with no unified guest data strategy, siloed PMS instances, and a lack of integration between CRS, CRM, and POS systems.
The Solution
Conducted a comprehensive technology assessment across all properties, designed a unified tech stack architecture, selected best-fit vendors, and created a 3-year technology roadmap with phased implementation milestones.
The Outcome
- Reduced technology vendor count by 40%
- established a single guest profile system across all properties
- projected $2.1M in operational savings over 3 years
- and positioned the group for direct booking growth.